Return and Refund Policy

At BYC Venture, customer satisfaction is our top priority. If for any reason you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights regarding refunds and returns.

1. Returns

We offer a 5-day return policy, which means you have 5 days from the date of receipt to request a return. To be eligible for a return:
The item must be unused and in the same condition as when you received it.
It must be in the original packaging with all tags, labels, or stickers attached.
Certain items, such as undergarments and accessories, are not eligible for returns.

2. Return Process

To initiate a return, please contact us at [support email] with your order number and reason for the return. Once your request is approved, you will receive a return shipping label and instructions on how to send the item back to us. Please note:
Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
We recommend using a trackable shipping method to ensure the safe return of the product.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-7 business days.

4. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank or credit card company, as processing times can vary. If you’ve done this and still have not received your refund, contact us at [support email], and we will assist you.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us, and we will arrange an exchange for you.

6. Condition of Returned Items

Specify that the returned items must be free from any visible damage, stains, or signs of wear (except for defective items). This will make it clear that damaged or used items may not qualify for a refund.

7. Damaged or Incorrect Items

Explain what customers should do if they receive a damaged or incorrect item. For example:
"If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of receiving the product. We will arrange for a replacement or a full refund."

8. Refund for Shipping Costs

Clarify whether the original shipping costs are refunded if an item is returned:
"Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund."